Refund Policy

1. Refund Eligibility

At JuicyMongoose, we want you to be completely satisfied with our video editing software. If you're not satisfied with your purchase, you may be eligible for a refund based on the following conditions:

• Requests must be made within 14 days of purchase
• You must provide a valid reason for the refund request
• The account shows minimal or no usage of premium features

2. Subscription Management

You have full control over your subscription and can:

• Cancel your subscription at any time through your account dashboard under Settings → Billing
• Continue accessing our services until the end of your current billing period
• Receive email notifications before any renewal charges
• Switch between different subscription plans at any time

3. Service Disruptions

In cases of extended service outages or significant technical issues:

• We may provide compensation in the form of account credits
• Extend your subscription period to cover the disruption
• Offer alternative solutions to ensure you receive the service value

Each case will be evaluated individually by our support team.

4. Free Trial Period

Our free trial offers:

• 7 days of full access to our video editing tools
• No charges during the trial period
• Easy cancellation before the trial ends
• Clear notification before trial expiration

To avoid charges, please cancel your subscription before the trial period ends if you decide not to continue with our service.

5. Refund Request Process

To request a refund:

• Contact our support team at dev@juicymongoose.com within 14 days of purchase
• Include your account email and order information
• Provide a brief explanation of why you're requesting a refund
• Our team will review your request within 3 business days
• Approved refunds will be processed to the original payment method within 5-10 business days

6. Billing Discrepancies

If you believe you have been incorrectly charged:

• Contact our support team immediately with relevant transaction details
• We will investigate all reported billing issues within 48 hours
• Confirmed errors will be corrected through account credits or refunds
• Provide transaction IDs and any supporting documentation for faster resolution

7. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions active for more than 14 days
• Accounts with significant usage of premium features
• Subscription time already used or consumed
• Special promotional or discounted purchases (unless required by law)

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on our website with immediate effect
• Notified to active subscribers via email
• Marked with the latest update date